Refund policy

Last updated: November 5, 2026

At 168Velo we want you to be happy with your gear. Here is exactly how returns, exchanges and refunds work.

30-day returns

  • You can return items within 30 days of delivery for a refund.
  • Items must be unused and unworn (trying apparel on is fine), with tags attached and in the original packaging.
  • For change-of-mind returns, the customer pays return shipping.

Free size exchanges

Ordered the wrong size? We will exchange it for a different size at no cost. We cover the return shipping and the shipping of your new size within the United States. Contact us before sending anything and we will tell you how to ship it back.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within 30 days of delivery. We will cover return shipping and send a replacement or issue a full refund.

How to start a return or exchange

  1. Email jplucas14@gmail.com or call/text (801) 821-6846 with your order number and the item you want to return or exchange.
  2. We will reply with return instructions and the return address.
  3. Ship the item back following those instructions. Items sent without contacting us first may be delayed.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may need a few extra days to post the refund.

Contact

168Velo · Ogden, Utah, United States
Email: jplucas14@gmail.com · Phone: (801) 821-6846 · Instagram: @168.velo

This policy does not limit any rights you have under applicable consumer protection laws.